Eirlys Audit

Pre-order

Reserve

Eirlys Audit — Pre-order Terms

Version {{TERMS_VERSION}} · {{TERMS_DATE}}

These terms apply to a pre-order of Eirlys Audit placed through eirlys.ai. Please read them before you pay. By ticking the box at the checkout you agree to the version of these terms published on the day you paid.

The short version

This summary is here so you can see the whole deal at once. It does not replace the clauses below, and if the two ever disagree, the clauses win.

1. Who you are buying from

Eirlys Pty Ltd (registration pending), ABN pending, of {{REGISTERED_OFFICE}}, Sydney, New South Wales, Australia. We are registered for GST. Contact: hello@eirlys.ai.

Your card statement will show {{MERCHANT_DESCRIPTOR}}.

2. This is a pre-order

Eirlys Audit is not available yet. You are paying today for software that will be available within 4 weeks of your payment. You are not buying access to something you can use today.

3. What you are buying

A subscription to Eirlys Audit at the founding price. Eirlys Audit is a web application hosted by Eirlys and used in a browser. You do not install anything.

On the delivery date, Eirlys Audit will let you:

  1. record the six items of information for a consignment;
  2. record risk mitigation for that consignment where you decide the risk is not low;
  3. produce a written risk assessment record for that consignment;
  4. see the date and time each of those records was created, so that a record made before the product is imported shows that it was;
  5. export a consignment's records, searchable by the declaration number you used to import it, as PDF and as CSV, in a format that opens without us;
  6. keep all of the above for at least five years, stored in Australia; and
  7. at a minimum, have AI read supplier documents you upload, as PDF or as an image, and suggest values for the six items, which you check and confirm before the record is saved.

Item 7 is a floor, not a specification. The extent of AI assistance beyond this may grow after delivery, and we will say what it does in the product itself.

The five-year retention and the storage in Australia are continuing commitments for as long as you hold a subscription, and clause 16 says what happens to your records when it ends.

4. Price

A$149 per month plus GST, which is A$163.90 per month including GST at 10%.

There is no setup fee, no minimum term and no cancellation fee.

If you stay for all 12 months of the founding price period, that is A$1,788 plus GST in total, which is A$1,966.80 including GST. You are not committed to 12 months.

Prices are in Australian dollars. We are registered for GST, and you will receive a tax invoice showing our ABN for each payment.

5. Founding price

The A$149 per month price is held for 12 months from the delivery date. It is not a lifetime price.

After those 12 months we may change the price. We will tell you at least 30 days before any change takes effect, and our notice will state the new price and the date of the first payment at that price. You may cancel at any time before it takes effect, at no cost, by emailing hello@eirlys.ai. If you do not cancel, the new price applies from the date in that notice.

A price change under this clause is the only change we can make to your order without asking you first. Everything else goes through clause 27.

6. When you are charged

You will be charged the full first month, A$149 plus GST, at the time you place your pre-order. This is a payment, not a deposit and not a card authorisation.

We charge at the order because these payments are what pay for the build. The refund rights in clauses 11, 12 and 13 are the other half of that arrangement.

That first payment covers your first month of subscription, which starts on the delivery date. We do not charge you anything between your payment and delivery. Your next payment falls due one month after the delivery date, and your subscription then continues automatically each month until you cancel it.

If we charge you at any time before the delivery date, or otherwise charge you in error, we will refund that amount in full within 5 business days, without you having to ask.

7. When your subscription starts

Your subscription starts on the delivery date, not on the day you pay.

8. What delivery means

Your delivery date is the day we send you your login email.

On that day, all of the following must be true, and you can check each of them yourself:

If any of these is not true on that day, delivery has not happened, whatever the email says. Clause 9 is how you tell us.

If you tell us within 14 days of the date we say we sent the login email that you did not receive it, your delivery date is the date we successfully resend it to you.

9. Your 14-day acceptance period

For 14 days from the delivery date you can tell us that Eirlys Audit does not do one of the things listed in clause 8. Email hello@eirlys.ai and say which one.

During those 14 days you can also simply ask for a full refund of everything you have paid, for any reason or for no reason at all, exactly as you could before delivery. We will not ask why.

If you tell us within those 14 days that something in clause 8 cannot be done, the login email did not start your delivery. Delivery happens only when all of it can be done and we tell you so in writing, and a new 14-day acceptance period starts then.

When the 14 days end without you telling us anything, delivery is accepted and clause 13 applies from then on.

10. When it will be available

Eirlys Audit will be available within 4 weeks of your payment.

Your payment date is the date shown on the receipt sent by our payment provider, and 4 weeks means 28 calendar days from that date.

We set this date against a written build plan dated before we opened pre-orders, and we keep that plan.

11. If we are late

If we have not delivered within 4 weeks of your payment, we will refund everything you have paid, within 5 business days of that date, without waiting for you to ask. You do not have to give a reason, and you do not lose the refund by waiting.

If you would rather keep your place and wait, tell us and we will keep your order open.

If we are going to be late, we will tell you by email before the 4 weeks are up, and we will tell you what we are doing about it.

12. Refunds before delivery and during the acceptance period

At any time before delivery, and at any time during the 14-day acceptance period in clause 9, you can ask for a full refund, for any reason or for no reason. Email hello@eirlys.ai and say you want a refund. We will not ask you why and we will not try to talk you out of it.

13. Cancelling after the acceptance period

You can cancel at any time by emailing hello@eirlys.ai. There is no minimum term and no cancellation fee.

Your cancellation takes effect when your email arrives at hello@eirlys.ai, not when we read it. We will confirm it within 1 business day. We will not take any payment that falls due after that time, and if one is taken we will refund it in full within 5 business days.

Cancelling stops your next payment. The month you are already in is not refunded, and you keep access for the rest of that month. This does not affect any refund you are entitled to under the Australian Consumer Law, including where there has been a major failure with the service.

14. How refunds are paid

We will acknowledge your refund request by email within 1 business day. A request is treated as received when you send it to hello@eirlys.ai.

We will issue the refund within 5 business days of receiving it, to the payment method you used. If we cannot refund to that payment method, we will contact you and arrange another way. Your bank or card issuer may take longer than that to show the refund on your statement; that part is not within our control.

15. Your rights under the Australian Consumer Law

These terms do not take away any right you have under the Australian Consumer Law, including the consumer guarantees. The refund arrangements in clauses 11 to 14 are on top of those rights, not instead of them.

Services bought for business use are covered by the consumer guarantees where the amount paid or payable does not exceed A$100,000. We expect this pre-order to be well below that amount, but whether the guarantees apply is decided by law, not by this page.

16. Your records: they are yours, and you can take them

The records you put into Eirlys Audit remain yours. You may export them at any time, as PDF and as CSV, in a format that can be read without Eirlys software. They are stored in Australia.

For 90 days after your subscription ends, for any reason, you can still log in to export them, and we will not delete them during that period.

17. We keep your information to ourselves

We will keep confidential the information you put into Eirlys Audit, including your supplier and consignment information. We will not disclose it to anyone except as needed to provide the service to you, or as required by law.

18. Backups, and telling you if something goes wrong

We keep daily backups of your records and are able to restore them. If your information is lost, or accessed by someone who should not have it, we will tell you within 72 hours of becoming aware of it, and tell you what was affected.

19. We do not train models on your information

We will not use the information you put into Eirlys Audit to train any machine learning model, and we will not provide it to anyone else for that purpose.

20. If we stop being able to promise 4 weeks

If at any time we no longer have reasonable grounds to believe we can deliver within 4 weeks, we will stop accepting pre-orders and tell everyone who has already paid. At the same time we will offer each of them a full refund, and we will pay any refund accepted within 5 business days.

21. If we stop developing Eirlys Audit, or the business fails

If we decide we cannot deliver Eirlys Audit at all, or we stop trading, or we become subject to any insolvency process, we will tell you within 2 business days.

If we have not delivered to you, we will refund everything you have paid, within 5 business days of telling you.

If we have delivered to you, we will stop charging you from that date, and your records stay available for you to export for at least 90 days from that notice.

We do not hold pre-order payments in a separate account. They go into our ordinary business account, which means that if the business fails before delivery you would rank as an unsecured creditor. We say this so that you can size your order accordingly.

22. If we transfer the business

If we transfer this agreement or our business to someone else, we will tell you at least 14 days beforehand. If you do not want to continue with the new owner, you may cancel, and we will refund any amount you have paid for a period after the transfer.

23. Progress emails

Until delivery, we will email you a progress update once a week, to the email address you gave at checkout. The update says what was built that week and whether the 4-week date still holds. Those emails come from hello@eirlys.ai.

24. Confirmation email

You will receive a confirmation email from Eirlys within 1 business day of your payment. It sets out what you bought, what you paid, when it will be available, how the progress updates work, how to get a refund, and how to contact us.

Your payment provider sends you a receipt automatically, and we send you a tax invoice showing our ABN. Neither of those is the confirmation email.

25. What Eirlys Audit does and does not do

We keep the record. The risk call is yours, and the record shows you made it.

We do not make that call for you and we do not act for you before any regulator. The obligations under the Illegal Logging Prohibition Act 2012 and the Illegal Logging Prohibition Rules 2024 rest with the importer.

The Department of Agriculture, Fisheries and Forestry has no involvement with Eirlys Audit.

26. Not legal advice

Eirlys Audit and these terms are general information. They are not legal advice, and we do not provide legal services.

27. Changes to these terms

Each version of these terms has its own permanent address, and we send you a copy of the version that governs your order with your confirmation email.

We may change these terms for future pre-orders. The version you agreed to at checkout is the version that governs your order. If we want to change the terms that apply to an order already placed, we will ask you first. If you do not agree to the change, your order continues on the version you agreed to, or you may cancel and we will refund any month you have paid for and not yet used.

28. Governing law

These terms are governed by the law of New South Wales, Australia. You may bring proceedings in any Australian court that has jurisdiction, and nothing in these terms affects your right to complain to a regulator or to use a dispute resolution scheme.

29. How to contact us

Email hello@eirlys.ai. We reply within 1 business day on Australian business days.

Eirlys Pty Ltd (registration pending) · ABN pending · {{REGISTERED_OFFICE}} · Sydney, NSW, Australia

Notices under this agreement may be given to us at that address or at hello@eirlys.ai.

Version {{TERMS_VERSION}} · {{TERMS_DATE}} · Eirlys Pty Ltd (registration pending) · ABN pending · Sydney, Australia